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Titles/Collections

FAQ

How to File for a Lost Title
Apply online if issued by DC, Alabama, California, Indiana, Maine, Maryland, Massachusetts, Michigan, New York, South Carolina, Virginia, or Wisconsin
Apply by mail for all other states.
ttps://www.factorywarrantylist.com/get-my-lost-title.html
Which states are Title holding states?
Oklahoma (OK), Missouri (MO), Minnesota (MN), Kentucky (KY), Wisconsin (WI), New York (NY), Maryland (MD), Michigan (MI), Montana (MT)
What does title holding state mean?
– When you live in a title-holding state, the title will be issued to the registered owner/operator of the car, regardless of lien holder

– Customers must always provide the title, if not available in a title holding state, this is a huge red flag!!! Notify someone immediately.
Why do we check the vin in multiple locations on vehicles?
– Always check the vin on your paperwork, door hinge, and windshield to make sure they all match. Doors get replaced and people make mistakes, so make sure all three match prior to sending the photo for verification.
Where does the customer sign on a title/lien release?
– Title Lien Release
Customer is always the seller/sellers for multiple people on the title.
ALWAYS USE BLUE/BLACK ink
NEVER MARK OUT A TITLE

– Power of Attorney
 Legal document if the name is not correct you are not allowed to scribble or mark out, must download a new copy.

– Bill Of Sale
You are allowed to mark through the BOS and change data as required

– Statement of Fact
 Is a legal document that puts forward the factual information related to a vehicle without any sort of argument.
Customer has open loan
– Will you be getting an original lien release today? If not, how will we be receiving the original lien release on this one?
– Yes:
Text the lien release to QA Coordinator
Mailing Cashiers check to lender.
– Must always send the cashier’s check via FedEx/UPS with a tracking number.

– Must be sent to the physical mailing address of the bank. 
NO PO BOXES

– Must have loan  account number on the cashiers check 

– TAV Must always keep the bottom half of the cashiers check, which gets turned in with the paperwork.

Texas Auto Value – Addison
4112 Billy Mitchell Drive. Suite 100
Addison, Texas 75001

Texas Auto Value – Dallas
4901 Lyndon B. Johnson FWY Suite 300
Farmers Branch, Texas 75244

Contact Us
Toll Free: -855-552-2652
Fax: 469-716-4071

FedEx Company Account
#679882384
UPS Company Account
446WW3